Refund policy

We want you and your dog to be happy with your order. If something isn't right, contact us within 30 days of delivery.

Damaged, defective, or wrong items

If an item arrives damaged or defective, or you received the wrong item, message us through our contact form within 30 days of delivery with:

  • your order number;
  • a photo or short video showing the problem.

We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back.

Change of mind

You can return unused items in their original packaging within 30 days of delivery.

  1. Message us through our contact form with your order number and the items you'd like to return. We'll reply with the return address and instructions. Please don't send items back without contacting us first. Returns sent to the address on the package may not reach us.
  2. Ship the item back. Return shipping costs are paid by the customer, and we recommend a tracked service.
  3. Once we receive and inspect the return, we'll refund the item price to your original payment method.

For hygiene reasons, we can't accept change-of-mind returns on items that have been used, such as a paw cleaner cup that's been used or a chewed toy. This doesn't affect returns for damaged or defective items.

Refund timing

Refunds are issued within 5 business days of approval. Depending on your bank, it can take another 5–10 business days for the money to appear on your statement.

Cancellations

To cancel an order, message us through our contact form within 12 hours of placing it. If the order hasn't shipped yet, we'll cancel it and refund you in full.

Questions

Message us through our contact form and we'll reply within 1 business day.